Discover the possibilities of Flavourez Connect
From corporate events and Pride festivals to nightlife, campaigns and creative activations: Flavourez Connect brings organizations together with exceptional queer talent, hosts, performers, creators, and entertainment concepts that make an impact.
In our B2B brochure, you'll discover:
- What Flavourez Connect precisely is
- Which professionals and concepts you can book
- How we enhance inclusive events
- Why organizations choose our approach
- Inspiring possibilities for your event or brand
Let yourself be inspired by unique concepts, premium entertainment, and creative collaborations that truly resonate with attendees.
Download the brochure and discover how we can create something iconic together.
General Terms and Conditions
Terms and Conditions Flavourez Connect
Version: 2.0
Last updated: 28-04-2026
Article 1 — Definitions
1.1 Flavourez Connect
The platform of Flavourez B.V. that connects Clients and Professionals for bookings, requests, communication, payment and/or administrative processing.
1.2 Professional
Any natural person, legal entity, freelancer, company, organization or representative thereof who offers services through Flavourez Connect. This includes, but is not limited to: artists, drag queens, dancers, DJs, performers, content creators, video editors, photographers, hosts, speakers, chairpersons, moderators, trainers, coaches, caterers, event venues, event spaces and other business service providers.
1.3 Client / Booker
Any natural person, legal entity, company, organization or institution that submits a request through Flavourez Connect for booking or hiring a Professional.
1.4 Service / Services
All activities, performances, productions, creative achievements, business services, facility services, venue rental, catering services or other services offered by a Professional through Flavourez Connect.
1.5 Booking Request
The request from a Client to a Professional to provide a Service on a specific date, time, location and under specific conditions.
1.6 Booking Agreement
The agreement concluded between the Client and the Professional after a request, offer or proposal has been accepted in writing and/or the payment or down payment has been made.
1.7 Platform Fee
The fee, commission or deduction that Flavourez Connect receives for its mediation, administration, platform usage, marketing, payment or booking processing.
1.8 Force Majeure
Any circumstance beyond the reasonable control of a party that temporarily or permanently makes performance of the agreement impossible, including illness, accident, government measures, extreme weather, strike, fire, pandemic, technical failures, security risks or cancellation of an event by third parties.
Article 2 — Applicability
2.1 These General Terms and Conditions apply to all requests, offers, bookings, agreements and services concluded through Flavourez Connect.
2.2 By submitting a request, accepting an offer, making a payment or using Flavourez Connect, the Client agrees to these General Terms and Conditions.
2.3 Deviations from these General Terms and Conditions are only valid if confirmed in writing by Flavourez Connect.
2.4 Any general terms and conditions of the Client or Professional are expressly excluded, unless Flavourez Connect has accepted them in writing.
2.5 If one or more provisions of these General Terms and Conditions prove to be invalid or unenforceable, the remaining provisions will remain fully in force.
Article 3 — Role of Flavourez Connect
3.1 Flavourez Connect facilitates contact between Clients and Professionals and can support request processing, communication, offer confirmation, payment, administration and booking processing.
3.2 Flavourez Connect acts as an intermediary and platform, unless expressly agreed otherwise in writing.
3.3 The Professional is responsible for the final execution of the Service. The Professional is independently responsible for the quality, preparation, execution, availability, legal obligations, permits, insurance and proper fulfillment of the agreements made.
3.4 Flavourez Connect is not an employer, principal, producer, organizer or content-responsible party for the Professional's Service, unless otherwise agreed in writing.
3.5 Flavourez Connect may refuse requests, stop bookings, take profiles offline or terminate cooperation in the event of incorrect information, discriminatory behavior, unsafe conditions, reputational risk, payment problems, fraud, abuse or conflict with the values and conditions of Flavourez Connect.
Article 4 — Service Offering
4.1 Flavourez Connect offers a platform for a variety of professional services within and around events, entertainment, media, hospitality and business meetings.
4.2 The services offered may include:
a. entertainment services, such as drag performances, DJ sets, dance acts, hosts and performers;
b. creative services, such as photography, videography, video editing, content creation and social media productions;
c. presentation and content services, such as speakers, chairpersons, moderators, panel facilitators, trainers and coaches;
d. facility and hospitality services, such as catering, event support and event venues;
e. other business services that fit within the offerings and values of Flavourez Connect.
4.3 The exact content, duration, price, conditions and any additional costs of a Service are laid down per booking in the request, offer, confirmation or Booking Agreement.
4.4 No rights can be derived from general profile information, example prices, availability or descriptions on the website until a booking has been confirmed in writing.
Article 5 — Bookings and Confirmation
5.1 Booking requests are made via the website, by email, by phone, via a form or via another method designated by Flavourez Connect.
5.2 A request is non-binding until it has been confirmed in writing by Flavourez Connect and/or the Professional.
5.3 A booking is only final when:
a. the Professional has accepted the request;
b. the Client has accepted the offer or booking confirmation in writing; and
c. the required payment or down payment has been made on time.
5.4 Flavourez Connect and/or the Professional may refuse a request without obligation to pay damages.
5.5 Changes to the date, time, location, content, duration or scope of the Service are only valid after written confirmation.
5.6 Additional work, waiting time, extra sets, extra playing time, extra production days, additional post-processing, extra guests, additional materials or other changes may be charged additionally.
Article 6 — Payment, Rates and Platform Payment
6.1 All payments are made through Flavourez Connect or through a payment system designated by Flavourez Connect, unless otherwise agreed in writing.
6.2 Flavourez Connect may collect payments on behalf of the Professional and, after deducting any agreed platform fees, commission, administration costs or other deductions, remit them to the Professional.
6.3 Direct payment to the Professional outside of Flavourez Connect is not permitted if the request or booking originated through Flavourez Connect, unless Flavourez Connect has given prior written consent for this.
6.4 Unless otherwise agreed, a down payment of 50% of the total booking amount is required upon confirmation of the booking.
6.5 The down payment must be made within 7 days of the invoice date, unless otherwise stated in writing.
6.6 The remaining amount must be paid no later than 14 days before the performance date, unless otherwise agreed in writing.
6.7 For bookings made within 14 days before the performance date, Flavourez Connect may require full prepayment.
6.8 Prices are exclusive of VAT, unless explicitly stated otherwise.
6.9 Travel expenses, parking fees, accommodation costs, material costs, venue costs, technical costs, production costs, additional work and special requests may be charged additionally.
6.10 If the Client does not pay on time, Flavourez Connect may suspend or cancel the booking or make it available for other requests. Any costs already incurred remain due.
Article 7 — Cancellation and Changes
7.1 Cancellation by the Client must be made in writing via email or through the booking process designated by Flavourez Connect.
7.2 Unless otherwise agreed in writing, the following cancellation fees apply:
a. cancellation more than 30 days before the performance date: 25% of the total booking amount;
b. cancellation between 30 and 14 days before the performance date: 50% of the total booking amount;
c. cancellation less than 14 days before the performance date: 100% of the total booking amount.
7.3 For custom work, specially purchased materials, reserved locations, catering, production preparation, creative preparation or costs already incurred, additional costs may be passed on.
7.4 Rescheduling a booking is considered a change and is only possible after written consent from Flavourez Connect and the Professional.
7.5 If a booking is rescheduled, additional costs, availability costs or change fees may be charged.
7.6 The Professional may only cancel a confirmed booking due to compelling circumstances, such as illness, accident, force majeure, security risks or circumstances that reasonably make performance impossible.
7.7 In the event of cancellation by the Professional, Flavourez Connect will endeavor to find a suitable replacement or solution.
7.8 If no suitable replacement or solution is available, the amount already paid for the unfulfilled part will be refunded, unless the circumstances are attributable to the Client.
7.9 Flavourez Connect is not liable for damages, consequential damages, loss of revenue or reputational damage as a result of cancellation, change or rescheduling of a booking.
Article 8 — Performance of the Service
8.1 The Professional performs the Service in accordance with the agreements made, the nature of the Service and what can reasonably be expected from a professional contractor.
8.2 The Client provides all information, facilities, access, planning, contact persons, technology, safety and circumstances necessary for proper performance of the Service.
8.3 If the Client provides insufficient information or necessary facilities are missing, this may affect the performance of the Service. The Client's payment obligation remains in force in that case.
8.4 The Professional is not obliged to perform work that falls outside the original agreement, unless written agreement has been reached thereon.
8.5 For event venues, catering or facility services, additional house rules, venue conditions, safety regulations or practical conditions may apply. These become part of the booking as soon as they are provided to the Client.
Article 8A — Additional Terms of Professionals
8A.1 For certain Services, additional terms and conditions, house rules, technical requirements, riders, venue conditions, delivery conditions, cancellation conditions or practical instructions from the Professional may apply.
8A.2 These additional terms and conditions will be provided by or on behalf of the Professional to the Client prior to the final booking, or at the latest as soon as they are reasonably available.
8A.3 The Client is responsible for timely reviewing and complying with these additional terms and conditions.
8A.4 If additional terms and conditions of a Professional deviate from these General Terms and Conditions, these additional terms and conditions will only apply insofar as Flavourez Connect has confirmed them in writing and they do not conflict with mandatory law or the core terms of Flavourez Connect.
8A.5 Flavourez Connect is not liable for additional terms, requirements or instructions imposed by the Professional, but will mediate as necessary in case of questions or ambiguities.
Article 9 — Safety, Respect and Inclusivity
9.1 Client and Professional commit to safe, respectful and inclusive cooperation.
9.2 Discrimination, intimidation, threats, hate speech, racism, queerphobia, transphobia, sexism or other unacceptable behavior will not be tolerated.
9.3 The Client is responsible for a safe, accessible, and suitable location where the Professional can perform the Service under normal circumstances.
9.4 The Client shall, if reasonably necessary, provide security, dressing room facilities, privacy, technical support, guidance and safe arrival and departure for the Professional.
9.5 If the Professional is confronted with unsafe, discriminatory, threatening or unacceptable circumstances at the location, the Professional may suspend or terminate the performance of the service.
9.6 In the case referred to in Article 9.5, the Client shall in principle remain obliged to make full payment, unless otherwise agreed in writing.
9.7 Flavourez Connect may exclude a Client or Professional from future use of the platform if they act contrary to this article.
Article 10 — Profiles, information and availability
10.1 Professionals are responsible for the accuracy of their profile information, photos, rates, availability, portfolio, experience, certifications and other data.
10.2 Flavourez Connect may edit, shorten, optimize or refuse profile information if this is necessary for quality, findability, appearance, legal accuracy, platform security or brand positioning.
10.3 Professionals guarantee that they are authorized to use submitted visual material, texts, logos, videos, music, portfolios and other content.
10.4 Flavourez Connect is not liable for incorrect or outdated information provided by Professionals.
10.5 Availability of Professionals is only final after the booking has been confirmed in writing.
Article 11 — Insurance, permits and legal obligations
11.1 The Professional is solely responsible for having appropriate insurance, permits, certifications and authorizations insofar as these are required for the Service.
11.2 The Client is responsible for permits, notifications, location conditions, safety regulations, municipal rules, noise standards and other obligations associated with the event or location.
11.3 If specific documents, permits or safety measures are required for the performance of the Service, the parties must agree on this in writing beforehand.
11.4 Any damage due to the absence of permits, authorizations, facilities or insurance shall be borne by the party responsible for them.
Article 12 — Liability
12.1 The Professional is solely responsible for the correct performance of the Service.
12.2 The Client is responsible for the location, visitors, safety, permits, technical facilities, accessibility and other circumstances necessary for the performance of the Service.
12.3 Flavourez Connect is not liable for damages arising from acts or omissions of the Professional, the Client, visitors, suppliers, venue owners or other third parties.
12.4 Flavourez Connect is not liable for indirect damages, consequential damages, reputational damage, loss of turnover, missed savings, disappointment, delay, cancellation or unavailability of a Professional.
12.5 Flavourez Connect is not liable for the content, quality, style, artistic choices, performance or outcome of a Service, unless there is intent or willful recklessness on the part of Flavourez Connect.
12.6 Any liability of Flavourez Connect is limited to the amount paid out by its liability insurance in the relevant case.
12.7 If no insurance payment is made, the liability of Flavourez Connect is limited to a maximum of the amount of the platform fee that Flavourez Connect received for the booking concerned.
Article 13 — Force Majeure
13.1 Neither party shall be obliged to fulfill its obligations if fulfillment is impossible due to force majeure.
13.2 Force majeure includes illness, accident, death, extreme weather conditions, fire, pandemic, strikes, government measures, technical malfunctions, power outages, security risks, transport problems or cancellation of an event by third parties.
13.3 In the event of force majeure, the parties will consult with each other as soon as possible to find a suitable solution, such as rescheduling, replacement or partial refund.
13.4 In case of force majeure, Flavourez Connect is not liable for damages or costs arising from cancellation, delay or modification.
Article 14 — Complaints
14.1 Complaints about a Service must be reported to Flavourez Connect in writing as soon as possible, but no later than 5 working days after the performance of the Service.
14.2 The complaint must clearly describe what happened, why the Service, according to the Client, did not meet the agreements, and what solution is requested.
14.3 Flavourez Connect will assess the complaint and, where possible, mediate between the Client and the Professional.
14.4 A complaint does not suspend the Client's payment obligation, unless Flavourez Connect confirms otherwise in writing.
14.5 Complaints reported too late may be disregarded.
Article 15 — Privacy and data processing
15.1 Flavourez Connect processes personal data solely to the extent necessary for inquiries, bookings, payments, communication, administration, marketing for which consent has been given, and legal obligations.
15.2 Flavourez Connect treats personal data confidentially and processes it in accordance with the General Data Protection Regulation.
15.3 Personal data may be shared with Professionals, Clients, payment providers, administrative service providers or other parties to the extent necessary for the execution of the booking or legal obligations.
15.4 For marketing communications, data will only be used when consent has been given or when legally permitted.
15.5 More information about the processing of personal data can be found in Flavourez Connect's privacy statement.
Article 16 — Intellectual property and content usage
16.1 All rights to the website, texts, design, trade names, logos, formats, concepts, profiles, campaigns and other content of Flavourez Connect remain the property of Flavourez B.V. or its licensors.
16.2 It is not permitted to copy, distribute, modify or commercially use content, texts, formats, profiles, visual material or concepts from Flavourez Connect without written permission.
16.3 The Professional grants Flavourez Connect permission to use provided name, biography, photos, videos, logos, portfolios, social media links and other content for profile listing, promotion, marketing, campaigns and booking purposes.
16.4 The Professional guarantees that submitted content does not infringe on the rights of third parties.
16.5 If photos, videos or other content are made during a booking, agreements about usage rights, publication, credits, licenses and commercial application must be laid down in writing beforehand, insofar as relevant.
Article 17 — Confidentiality
17.1 Parties shall treat confidential information received in the context of an inquiry, booking or cooperation as confidential.
17.2 Confidential information includes price information, customer data, personal data, internal agreements, concepts, offers, business information and non-public communication.
17.3 Confidential information may not be shared without the consent of the other party, unless this is necessary for the performance of the booking or is legally required.
Article 18 — Direct contact, circumvention of platform and platform protection
18.1 The Client and Professional are not permitted, after coming into direct or indirect contact with each other via Flavourez Connect, to make agreements, confirm assignments, purchase services or conclude agreements for the same or similar services outside of Flavourez Connect.
18.2 This prohibition applies to all contacts, inquiries, offers, bookings, follow-up assignments and collaborations that arise from or are related to initial contact via Flavourez Connect.
18.3 The prohibition applies for a period of 24 months from the first contact, inquiry, offer or booking via Flavourez Connect, whichever occurs last.
18.4 Circumvention includes, but is not limited to:
a. directly approaching a Professional or Client outside of Flavourez Connect;
b. directly making price agreements, booking agreements or follow-up agreements;
c. allowing payment to take place outside of Flavourez Connect;
d. engaging a third party with the aim of bypassing Flavourez Connect;
e. using contact details, profile information or offer information obtained via Flavourez Connect to establish a collaboration outside the platform.
18.5 If the Client or Professional acts in violation of this article, the offending party shall owe Flavourez Connect an immediately payable fine of €2,500 per violation, plus €500 per day for as long as the violation continues, without prejudice to Flavourez Connect's right to claim full damages and/or lost commission if this is higher.
18.6 If the missed platform fee or commission is higher than the fine mentioned in paragraph 18.5, Flavourez Connect is entitled to claim at least twice the missed platform fee or commission instead.
18.7 This article also applies to follow-up assignments, repeat bookings, extensions, additional services and new assignments between the same Client and Professional, insofar as the initial contact originated through Flavourez Connect.
18.8 Deviation from this article is only possible with prior written consent from Flavourez Connect.
18.9 This article remains fully in force for the period mentioned herein, even after termination of the relationship with Flavourez Connect, removal of a profile, or completion of a booking.
Article 19 — Exclusion and termination
19.1 Flavourez Connect may temporarily or permanently exclude a Client or Professional from the platform in cases of:
a. payment problems;
b. incorrect or misleading information;
c. discriminatory, intimidating or unsafe behavior;
d. damage to Flavourez Connect's reputation;
e. misuse of the platform;
f. violation of these General Terms and Conditions;
g. acting contrary to laws and regulations.
19.2 Exclusion or termination does not affect existing payment obligations, liability for damages and confidentiality obligations.
Article 20 — Disputes and applicable law
20.1 These General Terms and Conditions, all inquiries, bookings and agreements made via Flavourez Connect are governed by Dutch law.
20.2 Parties will first attempt to resolve disputes through mutual consultation and mediation by Flavourez Connect.
20.3 If the parties fail to reach an agreement, the dispute will be submitted to the competent court in the district where Flavourez B.V. is statutorily established, unless mandatory law dictates otherwise.
20.4 Flavourez Connect may choose to submit a dispute to another competent court if the law permits.
Article 21 – Amendments to the General Terms and Conditions
21.1 Flavourez Connect reserves the right to amend or supplement these General Terms and Conditions.
21.2 The most recent version of the General Terms and Conditions will be made available via the Flavourez Connect website.
21.3 Amendments will take effect 30 days after publication, unless stated otherwise.
21.4 For bookings that have already been confirmed, the terms and conditions applicable at the time of confirmation will in principle continue to apply, unless the amendment is legally necessary or the parties agree otherwise.
21.5 By continuing to use Flavourez Connect after the terms and conditions have been amended, the user accepts the amended terms and conditions.
End of General Terms and Conditions Flavourez Connect